![]() What happens if I change the number of seats in my Sales or Service Hub subscription? In the Account Summary section, you'll find y our contacts limit and the current total of contacts in your account.You can find details about your product subscription in your Account & Billing settings: If your subscription includes marketing contacts, learn more about marketing contacts billing. See our Customer Terms of Service for more information. When you reach your contact tier limit, you'll be upgraded into the next tier in your next billing cycle. Account and subscription questions When are my contacts counted for billing purposes? Learn how HubSpot handles VAT for Chile, Canada, and Russia. If you do not provide us with a VAT registration number prior to checkout, we will not issue refunds or credits for any VAT that was charged. At our request, you will provide us with the VAT registration number under which you are registered in your member state. What should I do if I am tax/VAT-exempt, but was charged tax/VAT?Īs per HubSpot's Terms of Service, if you are located in the European Union, all fees are exclusive of any VAT and you represent that you are registered for VAT purposes in your member state. is a Trust-E certified company and compliant with the EU-U.S. For more information about the strict security measures that Zuora uses, please see the Zuora Security Page. HubSpot does not have access to your credit card number at any point. HubSpot Sales uses a third party ( Zuora) to process all credit card payments. To change who receives notice of your account's invoice, click the dropdown menus in the Primary Account Contact, Billing Contacts and Other Contacts section and select the new user who should receive HubSpot billing and renewal information.At the top, click the Company info tab.In your HubSpot account, click your account name in the top right corner, then click Account & Billing.The following users will receive invoice notifications: Primary Account Contact, Billing Contacts and the Decision maker. How do I change which user receives our invoices? Please note: if you want to change your contract from invoicing terms to credit card terms, or vice versa, please reach out to your Customer Success Manager. Learn how to make changes to your billing information. If the payment method is shared, any user with access can make changes. If they have not done so, only that user can make changes to the payment method, but other admins can view the information. When adding new payment methods, admins have the option to share the method with other admins in your account. Who can update billing information?Īnyone with Modify billing & change name on contract permissions can view and update billing information. Learn more about marketing contacts billing. If you have marketing contacts, exceeding your contact tier limit will result in an immediate bill. If you are unsure of your Customer Success Manager's contact information, reach out to HubSpot Support by clicking the Help button in the bottom right of your account. If you are a Marketing Hub Professional, or Enterprise customer, please contact your Customer Success Manager for more information. ![]() After that, for Marketing Hub Starter or Sales Hub Starter and Professional accounts, your billing cycle will close on the same day of the month as your first payment. When will my card be charged?įor Sales Hub, Service Hub and Marketing Hub Starter accounts, credit cards are charged when payment information is entered. Learn more about where to find and download your invoices and receipts. You can also view your invoices and receipts within your HubSpot account. Upon making a payment, a receipt will be sent to the billing administrator of your account. If your contract is established on invoicing terms, an email with your invoice information will also be sent to the billing contact of your account. Billing and payment questions Where do I find my invoices and payment receipts?Īt the start of your billing cycle each month, you'll receive an invoice in your account. Find answers to common questions about billing information in your account.
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